Coaching Policies & Agreement Terms

coaching policies

1-1 Coaching

REFUNDS

If at any point you are not satisfied with your services and wish to end our 1-1 partnership early, the following refund terms will apply:

If you pay in full:

Within 30 days of registration or after using 2 sessions (whichever comes first): client will be refunded 50% of the total invoice.
Within 60 days of registration or after using 4 sessions (whichever comes first): client will be refunded 25% of the total invoice.
Beyond 60 days and/or after using 4 sessions or more: Client will not be refunded.

If you pay a monthly subscription:

Within 30 days of registration or after using 2 sessions (whichever comes first): client is responsible for 50% of the total invoice commitment.
Within 60 days of registration or after using 4 sessions (whichever comes first): client is responsible for 75% of the total invoice commitment.
Beyond 60 days and/or after 4 sessions or more: client is responsible for 100% of the total invoice commitment.

SESSION CHANGES & CANCELLATIONS

Being late for, missing, or rescheduling/cancelling a session will be handled as follows:

Being late to a session: If you arrive late, your session will continue for the remaining scheduled time and will still end at the original end time. Sessions cannot be extended to accommodate late arrivals, as other clients may be scheduled immediately afterward.

Missing a session: If you need to miss a session due to an emergency (such as a family matter, accident, or illness), there will be no penalty. Please communicate the situation by text or email as soon as it’s safe to do so. Missed sessions without prior notice or for non-emergency reasons (such as forgetting or oversleeping) will incur a $50 no-show fee, as that reserved time could have been offered to another client.

Cancelling or rescheduling a session: You may cancel or reschedule up to 12 hours before your scheduled session without any penalty. Cancellations or reschedules made within 12 hours of the session will incur a $50 fee, as the time slot may have been offered to another client. This policy does not apply to emergencies (such as illness, family emergencies, or accidents), which are always excused with no fee.

TRANSFERABILITY

Once a 1-1 coaching package has been registered under your name, it is considered your property. Sessions and packages are non-transferable and cannot be shared, gifted, or used by another individual, in order to preserve the integrity and personalized nature of the coaching experience.

Individually Priced Services

REFUNDS
All Individual Services are non-refundable. Once a service is registered and payment is received, refunds will not be issued under any circumstances.

TRANSFERABILITY
All Individual Services are non-transferable and cannot be shared, gifted, or used by another individual, as each service is tailored specifically for the registered client.

Progress Pod Memberships

PROGRAM COMMITMENT

Progress Pods are a 4-month structured coaching experience. By submitting your deposit, you are reserving your seat and committing to the full 4-month program. Your deposit is non-refundable and your payment plan will automatically begin according to your selected schedule. This commitment ensures the integrity of the cohort, consistency within the group dynamic, and predictable support for all members.

MEMBERSHIP & BILLING

Your deposit secures your spot and activates your 4-month membership agreement.
Your first monthly payment will be billed prior to your program's first session and must be completed before the first cohort meeting. Monthly payments will be automatically billed on the same date each month for the duration of the 4-month program.

REFUNDS & CANCELLATIONS

Because this is a fixed-term program, cancellations during the 4-month term do not pause or refund payments. No refunds are issued on deposits or monthly payments once the program begins.
If you decide to discontinue participation, you will remain financially responsible for the remainder of the 4-month term.
Ful Life Coaching may remove a member if conduct disrupts the program experience; in rare cases where the coach terminates the agreement, unused future payments may be refunded.

SESSION ATTENDANCE

Missed sessions are not refundable, and individual make-ups are not offered.

AGREEMENT

By submitting your deposit, completing registration, or making your first payment, you acknowledge that you have read, understood, and agree to these policies.

Connection Collective Experiences

TICKET POLICY

All tickets—whether purchased individually, included in a 1-1 coaching partnership, or provided through a Progress Pod membership—are non-refundable and non-transferable after purchase or allocation.

ACCESS & EXPIRATION

Tickets included in 1-1 coaching packages or Progress Pod memberships must be used within the client’s active program window.
A-la-carte purchased tickets follow the expiration terms listed at checkout, if applicable.

CANCELLATIONS

If Ful Life Coaching cancels or reschedules an event, your ticket will be refunded.

Individual Services

Progress Pods

Connection Collective